Refund policy

BOXMORII • CUSTOMER CARE

Returns & Refunds

Information about returns, refunds, damaged items and order issues.

To request assistance with a return or refund, contact support@boxmorii.com with your order number. Please do not send items back without receiving return instructions.

30-Day Return Requests

Eligible return requests may be submitted within 30 days of delivery. Returns are subject to product condition, eligibility requirements and any applicable consumer protection laws.

Return Eligibility

To qualify for a standard return, items should generally be unused, in their original condition, and returned with all included packaging, accessories and components. Proof of purchase is required.

Sealed Collectibles and Trading Cards

Because collectible value can depend on factory seals, packaging and product condition, opened trading card packs, opened sealed boxes, or collectibles altered after delivery may not qualify for a change-of-mind return. This does not limit your rights regarding defective, damaged or incorrectly supplied products under applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, missing components or different from what you ordered, contact our support team as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging when available.

How to Request a Return

Email support@boxmorii.com with your order number, the product you wish to return, and the reason for your request.

Our team will review your request and, if eligible, provide the applicable return instructions and authorized return address. Unauthorized returns may be delayed or refused where permitted by law.

Return Shipping Costs

For approved change-of-mind returns, return shipping costs may be the customer's responsibility unless otherwise stated. Where an item is defective, damaged or incorrectly supplied, we will explain the available remedy and any applicable shipping arrangements in accordance with law.

Refund Processing

Once an eligible return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method unless otherwise required or agreed. Your bank or payment provider may require additional time to post the refund.

Exchanges

Exchanges depend on stock availability and the condition of the product. Contact our team before returning an item to discuss available options.

Order Cancellations

If you need to cancel an order, contact support promptly. Cancellation requests cannot be guaranteed after processing or shipment has begun. Any approved cancellation or refund will be handled according to the order status and applicable law.